Technical contacts
Email addresses and phone numbers
There are several technical support addresses/phone numbers. Selecting the correct contact will speed up the resolution of your request:
-
unixKfzV__SNL@firdpepH=TX.munifr5AET4ql.cz
(4346, 4348) - Unix stations/servers/services and network -
winIg3DEE-3m@fi0Kgw8AWuS.muniDj=ezKqCr.cz
(4644) - windows stations and servers, licensed software -
wifiqo4Ax5oKt@fi2QFUOr4N5.munisLxwLFEMU.cz
(4348, 4346) - wireless network -
webmasterKyGgzH8bV@fi071pzWHhh.muniCOO_hFWaz.cz
(4346, 4348) - faculty websites -
gitlabnQwegOcP2@fiGlDvPREqZ.muni56bPuI4Zz.cz
(4346, 4348) - GitLab FI -
avtgnFvnYpbD@finbCKMH8gO.munikuCvLJ4SU.cz
(6183, 7150) - audio-video technology -
techuDbxPSgX2@fiqv8cnocVP.munifhFMA8bJ2.cz
(4372) - hardware maintenance of computers and classrooms, replenishment of printer supplies -
budvbAZEMxzG@fi8LnW7Gn_i.munilB3-47DXk.cz
(1829, 1809) - technical problems in the building (window can't be opened, clogged sink, air conditioning, wrong clock time, etc.) -
recepcenCfiWy=_f@fiXNs4Rpj9S.muni-kpADI72K.cz
(1810, 8962) - reception staff -
uklidIynDT-RZO@fiZqT72Cjzt.muniN2vZeY8xk.cz
(6095) - cleaning service -
video7AoW-ozT2@fiXAJr4U=Sn.muni-SB0d9VQ_.cz
(6183, 7150) - recording of classes
Phone flaps are listed in parentheses. Outside the MU phone network, prefix them with 54949 (4346 → 549494346 = +420549494346). However, please prefer emails over phone calls if possible.
In case of problems with the operation of shared devices (e.g., network printers), please write to both
unixGFKKlKS13@fihfZOikhH2.muninUQKKonFw.cz
, and
winaT5ALs0-Z@fiO0dGFaCzy.muniClPUYED7E.cz
(or as you see fit). You can check the presence of a major problem with IT services in the
FI service status report (we are automatically notified of problems reported here).
Netiketa
- Use bulk addresses, not personal addresses - Contacting all authorized persons will expedite the resolution of the request. In particular, this also allows for substitutability and prevents delays in resolving the matter in case of holidays, etc.
- Use Reply All - The same reasons as above apply.
Discussion forums
You can also use the discussion forums in the MU IS to report problems and send suggestions:
- For Windows computers
- For Linux/macOS computers
- For WiFi connection
- or use the FI Suggestion Board app